The end result? He has Dell systems installed, due to Sun’s inability to simply sell him systems or even return phone calls. In one case, it was suggested that he order $220K worth of systems through the web site!
This is a good example of how Sun needs to cut the baggage out of their sales process and make it easier for someone to call up, talk directly to a sales person who has the power to work with pricing, and place an order.
Dell does this, why can’t Sun?