[rescue] [geeks] Looking for a sysadmin gig in Houston/remote

Lionel Peterson lionel4287 at gmail.com
Thu Dec 3 11:07:14 CST 2015

> On Dec 3, 2015, at 10:49 AM, Michael Thompson
<michael.99.thompson at gmail.com> wrote:
> Unfortunately getting ISO9001 certification has nothing to do with doing a
> good job. The documented quality process could be "call customers, don't
> listen to what they say, and do something that they don't want". As long as
> the employees know, and follow the process you will get the certification.

Essentially, but if the process actually says "don't listen to what they say,
and do something else" you won't get certified. If instead it says "gather
customer feedback via whatever mechanism, log it, review feedback quarterly,
and vote on implementing any suggestions deem useful" then you would pass, but
your point is valid, you aren't required to produce a quality product, it's
that you "have a process in-place that is designed to improve product

Your process is certified, not your product.

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