[rescue] [geeks] Backlight issues - should I use AppleCare?

William Kirkland bill.kirkland at gmail.com
Sat Jan 6 16:43:46 CST 2007

I *hope* your "Genuis" was setting the appropriate expectation and  
covering his butt. Maybe he has had difficulties explaining why the  
auto extending cup holders which come with current PC's are not  
covered by any warranty.

... but that would be an indication of other issues ...

On Jan 6, 2007, at 1:37 PM, rescue-request at sunhelp.org wrote:

> On Sat, Jan 06, 2007 at 01:18:09PM -0500, Charles Shannon Hendrix  
> wrote:
>> Fri, 05 Jan 2007 @ 22:43 -0600, Bill Bradford said:
>>> Would I be a picky bitch if I took it in for AppleCare service?
>> Hell no, your machine is broken, and they should fix it. From what I
>> hear from some friends, Apple will fix things like this without  
>> issue.
>> (looks lovingly at his perfect 204B and worries...)
> Nope, apparently the "Genuis" at the Apple Store made up his mind  
> before
> he even UNPACKED THE MACHINE OUT OF THE BOX that any problems were  
> caused
> by "tar buildup" (my wife is a smoker, I am not - but she doesn't  
> use the
> machine) and were not covered under warranty.
> They're going to have someone look at it tomorrow, but from the way he
> wrote up the work order its not going to be covered.
> I wrote it up in detail:
> http://weblog.mrbill.net/archives/2007/01/06/bad-experience-with- 
> applecare/

bill.kirkland at gmail.com

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