[rescue] replacing an Ultra2

Steve Sandau ssandau at gwi.net
Thu Apr 19 14:09:02 CDT 2007

> " >>> Why is cable TV so hard?
> it isn't about service, it's about money.  cable tv is a monopoly.
> they're good at money.

Cable is all about money. That is why calls to our local cable company 
number (part of one of those large chains) go to some call center where 
they have to email the local office to alert them of a problem! For the 
privilege of talking to the remote call center you wait for fifteen 
minutes while a recorded voice tells you how important you call is to 
them. Right. They know just how many operators they need to keep enough 
customers to maximize their profit.

Not only that, but I made a point of calling the business support number 
since this was about our broken business Internet connection. The guy 
who answered wanted to know what the home phone was for the account and 
if our cable TV was still working. Turns out that he answers business 
and residential calls as they come in. Remember that cartoon with 
premium and regular gas pumps all connecting to the same tank?

Steve S

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