[rescue] I tried one last time ...

Brian Dunbar brian.dunbar at plexus.com
Wed Oct 26 09:51:12 CDT 2005

On Oct 26, 2005, at 9:40 AM, Wes Will wrote:

> At 09:30 AM 10/26/2005 -0500, you wrote:
>> On Wed, Oct 26, 2005 at 08:20:07AM -0500, Wes Will wrote:
>>> And this time, I actually got a reply.  Notice I didn't say a  
>>> helpful
> reply.
>>> "No docs.  Too old.  How's about you talk to a sales weasel?  We  
>>> can sell
>>> you a new one."
>> Wow.  When I called up nStor to find out pinouts for the serial  
>> port on an
>> old cr8e RAID array, after a couple of days I was exchanging  
>> emails with the
>> guy who designed the unit, and he FAXed me the engineering  
>> drawings for the
>> serial port cable!
> One of the companies in the chain of acquisitions is in the UK, and  
> I even
> called them.  Singularly unhelpful, bordering on extremely rude,  
> with one
> of the most impenetrable Bow Bells accents you can imagine.
> The Eaton/PowerWare people admit to owning the entire old Deltec  
> line, but
> to nothing else.  No docs of any sort, nothing except a referral to  
> their
> sales weasels, who insist on pushing one of the twin generalization
> fallacies:  "This is new and therefore better." (Which is just as  
> wrong as
> insisting that "This is old and therefore good." but in this case,  
> old =
> paid-for, which is the main criterion for me at this stage.)

I missed part of the thread but if they acquired Deltec they might  
not _have_ the docs you need.

Which is no excuse for simply not saying so but still.

Brian Dunbar
System Administrator II
Desk: (920) 751-3364
Cell: (920) 716-2027
brian.dunbar at plexus.com

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