[rescue] Sun crushes the used Sun market

William Enestvedt William.Enestvedt at jwu.edu
Thu Jun 30 10:12:25 CDT 2005

Lionel asked:
> Anyone know the difference
> between "standard" 3 year warranty (included with purchase)
> and "Silver" support contract (at $300+)?
   I believe it relates to reponse time and hours. Silver is 8-8/M-F
phone help,  8-5/M-F hardware (w/4-hour reponse), and SunSolve access. I
think the warranty is limited in hours and response times.
   C.f. www.sun.com/service/support/sunspectrum/index.html
   Stupid Sun support... *grumble*
Will Enestvedt
UNIX System Administrator
Johnson & Wales University -- Providence, RI

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