[rescue] OT: Looking for helpdesk app
velociraptor at gmail.com
Sat Sep 4 10:57:45 CDT 2004
On Sat, 4 Sep 2004 00:43:16 -0400, Eric Webb <ttlchaos at randomc.com> wrote:
> I know this isn' teven hardware-related, but the collective genius contained
> in here...
> Anyway, does anyone have experience with an open-source (read: free) web-based
> helpdesk/ticket-tracking software that I can set up for a local church? Id
> rather not roll my own. I don't have a desired functionality list... right
> now I'd be happy with the ticket tracking idea alone.
I found this while looking for a FAQ system (it's an add-on to this):
Uses basic stuff--Apache, MySQL, etc.
I haven't set it up yet--not sure we want the overhead of RT (small
though it is) to get ~FAQ functionality.
Anyone have any suggestions for FAQ-like systems? I've used
FAQ-o-Matic, and don't think it's really what I want. I'm looking
for something to put our internal documentation into. I've looked
at some of the "simple" blog/wiki combos (antville, snip-snap),
and they still seem like too much.
All I'm trying to do is get the docs into a central repository, with
a little bit of meta-info (i.e. basic categories of "what is this?")
and some basic search capabilities.
I *have* to get this stuff out of our email--it's making me crazy
(well, it's a contributor--mostly the clients make me crazy).
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