[rescue] Re: W: solaris for sparcbook 1
Charles Shannon Hendrix
shannon at widomaker.com
Thu Nov 11 16:36:35 CST 2004
Mon, 08 Nov 2004 @ 05:01 +0000, Lionel Peterson said:
> > From: Charles Shannon Hendrix <shannon at widomaker.com>
> > Date: 2004/11/04 Thu PM 09:12:54 GMT
> > To: The Rescue List <rescue at sunhelp.org>
> > Subject: Re: [rescue] Re: W: solaris for sparcbook 1
> > Wed, 03 Nov 2004 @ 09:17 -0700, Dan Duncan said:
> > > On Tue, 2 Nov 2004, Jones, Andrew I wrote:
> > > > Also, talking to a Tadpole sales guy, they said they just had rooms
> > > > and rooms full of traded-in 32-bit SparcBooks, but they didn't dare
> > > > sell them on ebay because ISO 9000 certification or something
> > > > requires them to offer support on all their products. :(
> > Um... how can ISO 9000 cause this?
> > ISO 9000--besides being a bureacrats wet dream--is supposed to be about
> > control and audit of your processes, and I can't understand how it would
> > require you to offer support.
> Just taking a stab at it, but I bet the issue is that their
> SOP/procedures state that they support everything they sell, so, if
> they sell it, they have to support it... And if they have another
> policy that says they will offer current SOE (Solaris Operating
> Environment) for all supported platforms, then they are up against the
> wall (Solaris 9 on an SS/5-clone laptop?)...
OK, but that sounds like a decision the company made, not something
imposed by ISO9000.
Or does ISO force you to say things like that?
I understand them saying that in their SOP, but I do not understand
to-the-letter rigid enforcement. It's not possible to make a statement
that will apply to all situations.
Does ISO 9000 preclude using your brain?
> I bet they'll bury them in a landfill covered in concrete and take the
> write-off, just like Apple and their Lisas...
True, it has definitely been done before, but it's still just as
shannon "AT" widomaker.com -- [governorrhea: a contagious disease that
spreads from the governor of a state downward through other offices and his
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