[rescue] Oh no! This poor Origin server.....
ssandau at gwi.net
Fri Apr 2 21:02:30 CST 2004
<wde's email snipped... sorry>
> Have A Clue. Hence my argument for having clueful staff.
> People don't buy support contracts for things like cars or drill
> presses, and they're tools just like computers are. The vendors have
> our industry very well-trained to believe that support contracts are
> both necessary and of great value...because it makes them a shit-ton of
> People learn how to operate and maintain their new drill press so they
> don't need to buy a support contract from the manufacturer...but they
> refuse to do the same with their computer hardware.
In some cases the service contract for hardware (like the Cisco contract
for 4500 routers) costs the same as buying a cold spare. Personally, I'd
go for the cold spare, but some folks prefer the service contract. Go
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