[rescue] Oh no! This poor Origin server.....

Steve Sandau ssandau at gwi.net
Fri Apr 2 21:02:30 CST 2004

<wde's email snipped... sorry>

> Have A Clue.  Hence my argument for having clueful staff.
>   People don't buy support contracts for things like cars or drill 
> presses, and they're tools just like computers are.  The vendors have 
> our industry very well-trained to believe that support contracts are 
> both necessary and of great value...because it makes them a shit-ton of 
> money.
>   People learn how to operate and maintain their new drill press so they 
> don't need to buy a support contract from the manufacturer...but they 
> refuse to do the same with their computer hardware.

In some cases the service contract for hardware (like the Cisco contract 
for 4500 routers) costs the same as buying a cold spare. Personally, I'd 
go for the cold spare, but some folks prefer the service contract. Go 


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