An ISP of their own (was RE: [rescue] Being jobless)
Jonathan C. Patschke
jp at celestrion.net
Thu Jul 31 14:18:35 CDT 2003
On Thu, 31 Jul 2003, N.Miller wrote:
> Does Remedy start up a fake "windows registry" daemon under
> UNIX which doesn't die when you exit Clarify?
Rememdy does not support anything other than Windows, to my knowlege.
> Does it allow you to record macros (Clarify does not--it
> only allows you to *apply* a macro).
Not as an end-user.
> Does Remedy allow you to highlight multiple cases, making
> you think you can do an action to all cases at once, and
> then fail?
Remedy will silently perform the task on one (either the first, the
last, or one in the middle) and silently ignore the rest.
Also, double-clicking on anything never works. It produces a "double
clicking it not permitted in this form" or somesuch. Even if there's
only one button around, you have to highlight the item you want to work
with and -then- click the button.
Searching for tickets and assets has two modes:
1) Exact match on everything
2) Build your own damned SELECT query. BTW, we're not going to give
you a list of field names.
Oh, never mind that their "alerter" app only works on events that happen
while it's running. So, if I log out to go to lunch, and a priority 1
ticket hits my queue while I'm out, the alerter won't tell me when I log
in. So, if I don't log into the Remedy "desktop", the only thing the
alerter will tell me later is "Your supervisor has been alerted to your
violation of the 1-hour SLA on Priority 1 ticket #xxxxxxxxx".
Helldesk software sucks. Ubiquitously.
Jonathan Patschke ) "We're Texans. We figure out ways to do these
Elgin, TX ( things..." --Bill Bradford
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