An ISP of their own (was RE: [rescue] Being jobless)
vraptor at promessage.com
Thu Jul 31 14:13:25 CDT 2003
On Thursday, July 31, 2003, at 11:41 AM, Devin L. Ganger wrote:
>> On Thu, 31 Jul 2003, N.Miller wrote:
>>> Let me be clear: Clarify sucks rocks.
> As a former Clarify/Nortel professional services grunt, let me agree.
Dude, I feel for you.
> There's the rub. There really is no good CRM solution out there;
> just the flavor of suckage you can live with.
See, that's the thing--for internal support, you don't *need*
CRM, and that's what my group was doing. We had this nice
home-grown system, curses interface (could use it over dialup),
full SQL queries, etc. But it was based on Informix, and no
one every bothered to upgrade the back end, so when we reached
1500+ cases a week, it pretty much fell over dead. *duh*
If I was a programmer, I'd get a copy to remind myself of the
UI details and write a case mgmt system just like it that would
work with an open source db. Something that *sys admins* would
like and users could easily use.
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