[rescue] OT: Linux and USB on Intel
Charles Shannon Hendrix
shannon at widomaker.com
Wed Apr 23 11:18:04 CDT 2003
On Mon, Apr 21, 2003 at 12:04:09PM -0400, Dave McGuire wrote:
> >It seems they are afraid that if they make finished product available
> >for free, no one will buy their support and service.
> Hmmmmmmm. Kinda makes one think, eh? ;)
Yes, it does. Their support was not very good in the past. We'll see
if they've made improvements I guess.
> Are vendors who sell high-ticket "service", especially in
> billed-by-the-hour arrangements, really motivated to make sure their
> systems don't fail in the first place? In some cases, over the life of
> a product, support contracts wind up costing more than the product
> itself...which opens the door for the vendor making the product a
> loss-leader to facilitate the sale of expensive support contracts.
Well, I think that Sun and SGI make pretty solid hardware. Most of the
support I see is for shops with management too afraid to let their
people learn to take care of the systems.
When I was at NASA, I would see problems that were literally 60 second
fixes, and they'd call support.
It's really frustrating.
UNIX/Perl/C/Pizza____________________s h a n n o n at wido !SPAM maker.com
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