[rescue] Good-Bad Support Stories (karmic loop)
lesliec at theplanet.com
Thu Jul 11 21:23:02 CDT 2002
>> * Try calling Cisco for *anything* without a service contract.
>> - now here, they _will_ talk to you. theyll ask for a serial number, if its
>> newish, they will talk to you.
>Yeah, but if it's old, you're screwed.
>I called up, trying to get Drivers for a Cisco/Crecendo S-Bus FDDI card.
>Yes, we made them.
>no, you cannot download the software without a service contract.
>no, we won't even sell you a service contract, not at *any* price.
Well, how about the Cisco/I-N-T-E-R-P-H-A-S-E 2xwide FDDI SBus card?? think
I can get drivers for them? I have a pile of 20 of them..
Small note: always heard getting any Cisco support package gets you open
ftp access to website. Youre only *authorized* to DL SW for specific
equipment you paid support for.. /wink/
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