[rescue] Re: [geeks] THIS. MAKES. ME. SICK.
rescue at sunhelp.org
Fri Jun 15 14:36:28 CDT 2001
Ugh, I hate the "baby bell" and seemingly general corporate attitude from
the point of view that they hold little faith in their people to resolve
the issues. I like having the big contracts as well, so that if =I= need
them, they are there, but if not, I would perfer they stay out Out
OUT! But then again, there are the issues that need the manufacturer
involvement, and well, frankly, it speaks well that most of the problems
are only resolvable by the manufacturer, it means the ship is running
as tight as can be.
At 02:27 PM 6/15/01 -0500, you wrote:
>One thing I've noticed:
>when I worked for an isp:
>"I dont care how long it takes or what you have to do, fix it"
>Now, when I work for a Baby Bell:
>"If you have to spend more than 30 minutes on it, say fuck it, call
> in the extreme support contract and get a SE on site - we pay for
> it, we might as well use it"
>We dont end up with many "sysadmin could have fixed it" problems,
>tho - most of our failures are due to obscure hardware issues.
>(we have an AlphaServer 8400 with *32* SCSI controllers, for example..)
>mrbill at mrbill.net
>rescue maillist - rescue at sunhelp.org
Call Sign: KG4KVX
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