[SunRescue] Anyone heard of Terix (third-party Sun support)?
rescue at sunhelp.org
Fri Jun 1 14:21:10 CDT 2001
I have only used Sun and aside from one a#$h0l3 engineer I dealt with in
getting a Sparc 1 board replaced (back in my college days), I have been
happy with the results. Occasionally you need to keep in touch with your
Sun rep and let them know of any issues or problems, but otherwise, things
go pretty smoothly.
The power supply thing below is a classic example of going cheap and paying
for it in your^H^H^H^Hthe end.
At 01:36 PM 6/1/01 -0500, you wrote:
>On Fri, Jun 01, 2001 at 11:34:25AM -0700, Robert Novak wrote:
> > One of my Sun sources has recommended Terix, but not having heard of them,
> > I wonder if anybody's dealt with them. I've had some unpleasant challenges
> > with Logicon (Grumman), and Sun won't support my Tatung machines so I
> > can't throw all of my systems under Sun's umbrella even if I wanted to.
>Rave pushes Terix, I think. I know someone we bought stuff from pushed
>them. We had a power supply die in a machine at a colo (and their
>machines only had one ps at the time), and Terix came out to fix it.
>They declared that it wasn't a sun part that had failed, so they
>wouldn't fix it. They then refused to return to the site to look again.
>rescue maillist - rescue at sunhelp.org
Call Sign: KG4KVX
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GIT/AT d+ s+:+ a C++ US++++ P+ L+ E--- W++ N+ o K+ w O- M+ V
PS PE+ Y+ PGP t+ 5 X+ R tv b+ DI+ D++ G e++ h--- r+++ y+++
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